We know you have a choice and that’s why we are dedicated to providing you personalised customer service. As an independent specialist our friendly, professional service is focused on customer needs. Local support through specialist, field-based, key account managers Comprehensive technical support and advice Responsive in-house service engineers UK stock holding within our own 15,000sq. ft. warehouse FREE NEXT DAY UK DELIVERY of stock items No quibble money-back guarantee Convenient on-line ordering Flexible Supply Schedules* for priority delivery and added cost savings Product Samples* Product Demonstrations at your location Helping You Meet Your Goals Quality at Our Core Extensive range of third party quality controls, standards and calibrators to support ISO 15189 Accreditation Training and workshops provided by our in-house experts: • Perfect your Pipetting and Lab Ergonomics with our Pipetting Academies • Ensure your Compliance with UN3373 Sample Transport Seminars Custom Designed Consumables - bespoke OEM* kit components made to your specification, size, branding and packaging requirements Kit Building Services - we will work with you to develop a complete, compliant, end-to-end sample collection and transport solution Instrument and pipette maintenance and repair services to ensure consistent performance In addition to top quality and best value products we pride ourselves on providing great service with a personal touch and for being a caring and ethical company. We hold a number of certifications that are audited regularly to maintain and continually extend these values: Quality Management and Customer Focus ISO 9001:2015 Accreditation Environmental Responsibility ISO 14001:2015 Environmental Management Accreditation Trusted Service and Support “Sales and after sales service is brilliant, the representatives are always friendly and very helpful at solving problems. They are fantastic, I could not wish for better” “Excellent all round service which has been consistent for many years” * - Supply Schedules are negotiated subject to terms and conditions. - Free samples are not available for equipment and diagnostic kits. - OEM production is based on minimum requirements.
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